Shipping policy

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 1-3 business days of processing and production time for your order to ship out. 

HOW LONG IS THE SHIPPING TIME?

U.S orders will be shipped via USPS 

• Average transit times to the United States: 3 - 7 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

INTERNATIONAL ORDERS: DUTIES, TAXES & CARRIER FEES

If your order is shipping outside of the United States, it may be subject to import duties, customs taxes, and carrier brokerage or handling fees upon arrival in the destination country. These charges are assessed by the destination country's customs authority and/or the delivering carrier — they are not collected by Anesia Kloset at checkout.

Who is responsible? The recipient (you, the customer) is responsible for any duties, taxes, or brokerage fees that may be due at delivery. Anesia Kloset has no control over these charges and cannot predict, guarantee, or reimburse them.

How much will I owe? The amount varies by destination country, the declared value of the shipment, and the carrier used. We recommend checking with your local customs office before placing an order if you have questions about applicable rates.

Where can I see my final total? Any duties or taxes that can be calculated at the time of purchase will be reflected in your checkout total before you complete your order. Charges assessed after shipment by customs or the carrier will be communicated to you directly by the carrier.

Note: This section is provided for informational purposes only and is not legal or tax advice. Please consult your local customs authority for country-specific requirements.

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the U.S.

When you receive your tracking number, if you need help tracking your order you can go here. 

CAN I CANCEL MY ORDER?

No.

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at anesiakloset@gmail.com. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 

If this happens to you, please contact us with:

    - Your order number.

    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

 

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours. You can contact us through our contact form or through the blue icon on the bottom right corner of your screen!

Thank you!!!!

Anesia Kloset™️